Shipping policy

At ozoncart.com we are committed to getting your orders to you as quickly and efficiently as possible. This policy outlines all the important details about order processing, shipping methods, delivery times, and costs.

1. Order Processing Time

· What it is: This is the time it takes for us to prepare your order for shipment. This includes payment verification, packaging, and quality control.

· Processing Duration: All orders are processed within 1-3 business days after your order is placed. Orders are not processed or shipped on weekends or holidays.

· Important Note: If we are experiencing high order volumes or unexpected delays, the current processing time will be clearly displayed at the top of our website and at checkout.

2. Shipping Destinations

· Domestic Shipping: We currently ship within the United States, Canada, Australia, united kingdom & Europen Schengen zone only.

· International Shipping: We are not currently offer international shipping at this time.

  · If you do: We are not liable loss or damig associated your items and cost. Please see the "International Shipping" section below for more details.

3. Shipping Methods & Costs

Shipping costs are calculated at checkout based on the weight of your items and your delivery address.

Please note: Delivery times are estimates and are not guaranteed by the ozoncart.com They begin from the date your order is shipped, not the date it is placed.

4. International Shipping (If Applicable)

For international orders, please be aware of the following:

· Customs & Import Duties: You are the importer of record for any international order. Any customs, import duties, or taxes imposed by your country's government are your responsibility. These fees are not included in the item price or shipping cost, and we have no control over them.

· Shipping Times: International delivery times can vary significantly due to customs processing.

· Address Accuracy: Please ensure your shipping address is 100% correct, including your phone number. Incorrect addresses can lead to significant delays or lost packages.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number and a link to track your package. You can also track your order by logging into your account on our website.

6. Lost, Stolen, or Damaged Packages

Ozoncart.com is not responsible for packages that are lost, stolen, or damaged after they have been marked as "delivered" by the carrier. We are also not liable for any delays in delivery caused by the shipping carrier, weather, or customs.

· Lost in Transit: If your tracking information shows that your package was delivered but you have not received it, please first check with your neighbors and your local post office. If you are still unable to locate it, please contact us at team.ozoncart@gmail.com within 3 days of the marked delivery date, and we will do our best to assist you in filing a claim with the shipping carrier.

· Damaged Items: If your order arrives damaged, please contact us immediately at team.ozoncart@gmail.com with photos of the damaged product and packaging. We will gladly work with you to find a solution.

7. Returns & Exchanges

Please review our full [**Return & Refund Policy**] for detailed instructions on how to return an item for an exchange or refund.